Store Policy

Store Policy 2017-12-22T08:15:15+00:00

100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we’ll replace it or give you a refund. Please read “Returns” below for more information.
BIKE PURCHASES
With all bike purchases you receive:
⦁ 15% discount on any apparel and accessories that you purchase that day.
⦁ Basic fitting/sizing of bike to the new rider (for a more comprehensive fitting, consider a Bike Fit). [insert link] ⦁ Free maintenance check-up after 30 days.
RETURNS
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.) 

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
TRADE-INS
Qualifying bicycles may be considered for trade-in. For more information, see Trade-Ins. [insert link to that page] MILITARY DISCOUNTS
We support our troops and offer a 15% discount on all our products to active and retired military personnel. (Note: this discount does not apply to services.)
FINANCING
12-month, no-interest financing is available upon request for qualifying customers.
YOUR PRIVACY
Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you have approved of such sharing in advance.
WHAT INFORMATION WE COLLECT
The following types of information may be collected at this website (if you volunteer it):
⦁ your e-mail address
⦁ your first and last name
⦁ your street address, city, state and ZIP Code
⦁ pertinent information specific to an event or activity (where relevant)
MORE ABOUT E-MAIL AND POSTAL ADDRESSES
If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling, or sending us a letter. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.
If you would like to see your contact information we have on file, please stop in or let us know to what address you would like us to send a copy.
PERIODIC UPDATES
Please check this page for periodic updates on our policies regarding any personal information you have provided to us via our website. Thank you for visiting us online. We appreciate the opportunity to serve you.